If you need to return an item, please contact us at: firstname.lastname@example.org to get a "Return Authorization Number" and receive return instructions for the item. All returned items will have to be shipped to our headquarters in Argentina unless otherwise indicated. Also, all shipping and handling charges must be paid in full prior to sending the item back to us. Please notice that packages with unpaid o pending postal charges and/or without a Return Authorization Number will not be accepted.
Your business is important to us. We would appreciate if you could also take a moment to let us know why you are not satisfied with the product you have received. It would help us to improve our service and take better care of you as a client next time.e.
Returned items must be shipped in their original product
packaging, unused and unworn. We reserve the right to refuse any returned
items that have been damaged.
The following items are not eligible for return or exchange:
- Any items returned more than 30 days after delivery.
We will issue your refund upon receiving the returned item. You will receive an e-mail confirming the date in which the refund was made, the payment method and the amount credited to you. Refunds are issued within 21 business days after we receive the returned item. The refund payment will be issued using the same payment method used for the original purchase. You will be reimbursed for the full amount of your purchase minus shipping and handling costs.Please do not hesitate to contact us if you have any further questions.
We ship worldwide using our premium partner: DHL (www.dhl.com).
We provide international online tracking information for all of our orders.We don't ship to APO/FPO/P.O. Boxes.
Where's My Gear?
Just use your tracking information and follow the pack through www.dhl.com or by entering the link: "Track your order" in our webpage.
Saddles and boots take between 5 to 6 weeks to be ready and delivered. Other items might be available in 2 to 3 business days. Please check product availability before you make your order.